This IT services company has its roots in a large, American specialty beverage manufacturer with international distribution. In 2016, the IT services company divested from the parent company, and now operates as an independent entity serving as a strategic partner to the parent company’s North American bottler network. The IT services company provides a comprehensive IT platform and support services that support complex operational processes and drive business growth. The IT platform leverages SAP to processes $21 billion in revenue each year, handles 160,000 sales orders a day, and supports an average of 30,000 daily users.
When the company was first formed, they chose SAP ERP Central Component (SAP ECC 6.0) as their underlying technology platform. While the company worked with a leading system integrator (SI) to provide strategic oversight and guidance on the initiative, the massive scope of the multi-year program meant it was not practical or cost-effective to staff the entire project through the SI. Instead, the company opted to pursue a more financially sustainable integrated resource model which entailed working with a third-party to fully staff the project over the course of multiple years.
The company determined they would be best served by a long-term, enterprise performance partner who could function as a single source for all their technical talent needs. They knew they would need dozens of highly skilled SAP ECC 6.0 experts with a wide breadth of specialized capabilities, many that are difficult to find, for periods of time ranging from months to years. They also anticipated they might need to quickly source talent with additional skills that were not yet on their roadmap. They were looking for a responsive, accountable partner with a large bench of experienced talent that offered a competitive, sustainable cost structure, and the flexibility to convert resources to full-time employees when appropriate.
The Solution: Ongoing, Specialized SAP Capacity Services
Baer maintained a strategic relationship with the parent company, prior to the divestiture of the IT service company. Based on the strength of that experience, as well as Baer’s SAP Gold service partner status, the IT company chose Baer as its strategic partner. Baer’s experience with SAP and their extensive network of specialized talent meant they could deliver the right high-level and tactical resources, at the right time, for the right investment.
Over the course of more than seven years, Baer has provided the company with nearly 100 experienced resources across a broad range of SAP ECC 6.0 functional and technical specializations, including direct store delivery logistics, finance, fleet management, inventory management, order-to-cash processes, payroll, plant maintenance, technical core components, trade promotion management, and more. In addition, they have provided resources to support other niche, hard-to-staff supply chain solutions like Blue Yonder.
The company’s implementation of SAP ECC 6.0 was successfully rolled out to more than 500 North American bottling locations two years ahead of schedule and under budget, enabling both the company—and importantly, its customers—to begin realizing the value of their investment earlier than anticipated. Throughout the lengthy project, Baer was able to rapidly source experienced, highly specialized technical resources as they were needed and provide a high degree of staffing accountability and stability.
By partnering with Baer to staff their SAP ECC 6.0 implementation, the company benefited from:
To learn more about how Baer can make a positive impact on your SAP initiative, please reach out to Brian Trout at email@example.com, Executive Vice President, Sales, or John Wilson, Vice President of Strategic Accounts, at firstname.lastname@example.org.
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